Category Cisco provisioning manager

Are You Looking for a Career That Combines Customer Service and Tech Skills?

When you make a phone call to the hotel reservation center to resolve a problem that happened with an online reservation you are going to be talking to trained professionals who specialize in resolving online booking problems and increasing customer satisfaction rates even when there are problems.

The industry no longer uses the term call centers any more for these services because there are online chats, traditional phone calls, and many other kinds of interactive support systems. Some businesses even allow customers to use a social media platform to get the support that they need. The bottom line is, today’s contact center solutions specialists need to be well versed in the best and most traditional customer service skills, they also need to be able to navigate a variety of online problems on a variety of online platforms.
Solving Customer’s Online Problems Often Requires Knowledge of Many Digital Platforms

In addition to still remaining calm, patient, and kind, an

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Now “UC” Me Unified Communications Systems Can Boost Productivity

Any business owner knows that the more productive employees are, the better the business is going to perform. One of the ways you can increase employee production is to use a unified communication system that allows people to instantly message each other. There are a number of benefits to using a UC system as well as a few drawbacks.

Doing a UC deployment at your business will allow your employees to communicate quickly and seamlessly. Systems such as Cisco Jabber or a chatbot are much quicker than using email, which means your employees can get questions answered quicker and get more done. Also, UC systems avoid the distractions that email can cause, because only work communications are going through them. By using a communications system, people can stay more focused on their work and get more done.

Another advantage of using a UC system such as Cisco

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