For any business with a will to succeed, the one thing that is always of paramount importance is to always be ready to communicate with customers and potential customers, and to keep communication channels open all the time. One of the most important aspects of building trust and commitment among customers is to be able to handle questions and queries immediately, to keep a record of suggestions and to provide detailed information about your products and services, and having the right kind of communication infrastructure open at all times is the perfect way to achieve that. When it comes to business communications, the best real time communication option is through telephones. Customers routinely call in with questions, queries and suggestions, and this is why you, as a business owner or manager, should consider hiring a professional answering service.
Statistics show that over 80% of customers decide to return to the same company for further business if they have a smooth customer service experience. This is why businesses that assign high priority to customer service can register profits totalling to as much as 60% more than their competitors. As a business with a view to grow and create an impression, having a live phone answering service up and running is not a luxury, but very much a necessity. Typically, an answering service runs in the following way — skilled agents man phones where customers can call in to get their questions, concerns and complaints to the right place to initiate prompt action. This open and immediate framework of communication is what enhances customer service in every way, and this is why hiring a professional answering service can be beneficial for your business in more ways than one.
Pros of Hiring A Business Telephone Answering Service
Like in many other instances, answering inbound calls is also something that takes skills and experience, and it is always better to leave it to the professionals. Instead of incurring the huge cost of hiring, absorbing and maintaining your own in-house team for receiving calls, you can get this all-important service at a fraction of the cost once you hire a professional answering service. A live telephone answering service can bring a host of value to your business, and in more ways that you think. Let us take a deeper look at some of the important benefits that you can expect.
Round-the-clock Availability – One of the reasons having a dedicated and skilled answering service can boost your customer satisfaction, thereby driving loyalty and trust in your brand, is the fact that customers should be able to reach you any time. However, many businesses do not operate this way. There is nothing worse than the experience of a customer who calls your business and ends up with a voice mail recording. You need real, live operators handling your calls, even after office hours. This is where the offerings of a 24/7 answering service come in handy. These professionals take over the duty of managing your inbound customer calls, and customers get the benefit of having real people to talk to no matter what time of day they choose to call. In fact, having an after hours answering service can actually be crucial for your overall business success.
Better Communication – Communicating with people, especially customers, is a skill that takes years to master, and this is one skill that you absolutely need in the people who operate your phone-in customer service lines. Instead of hiring and training people, which is both time-consuming and resource-intensive, you can outsource these duties to a professional answering service where seasoned veterans expert in communication would ideally handle your calls. This way, you can add that final reassuring touch to your inbound customer communication while saving costs and being more efficient with your resources. Skilled customer service agents at your chosen professional answering service can actually bring your company more business, and persuade more customers to return to your company for further transactions.
For these compelling reasons, it can be a smart move for you to get in touch with a reputed professional answering service and recruiting them to handle your customer calls with ease, grace and more effectiveness and impact.